Mentor Performance Suite (Year 1) includes:
Mentor Core - Being a Coach, When to Discipline, Supervision; The Hard Questions Answered, Acknowledging a Job Well Done, Workplace Bullying, Handling Difficult Employees, Remedial Training, Keeping a Positive Mindset, Preparing Yourself for a Critical Incident, and Preparing Your Agency for Critical Incidents (4 hours)
Customer Service (8 hours)
Breeding Success in Your Training Program (8 hours)
Mentor Essential Review (1 hour)
Communication in the Dispatch Center (1 hour)
911 Challenges (1 hour)
Active Shooter and Terrorism (1 hour)