Equature Apprentice

An interactive class focusing on skills supervisors need. Topics covered include federal laws, supervisor skill and styles, problem solving, counseling and liability.

Communications is one of the most stressful jobs you can have. Each one of you will experience critical incident stress during your career. This class will provide you with the techniques to manage c…

Terrorism has become a major threat to the cities of America. The dispatcher and call taker must have an understanding of terrorism and Weapons of Mass Destruction. Being the true first responder the…

In this day and age heart disease, stroke and diabetes are not discriminatory however those that do not take care of themselves can find themselves in the front of the pack when it comes to SCA or CV…

This course is designed to assist in making the training program effective to produce a fully trained dispatcher. Topics include: How to breed failure, how to breed success, training on a budget, the…

Elite Continuous Training provides dispatch centers with critical world class content for improving dispatch operations. Repetition is the mother of skill. The Elite training provides unlimited acces…

The focus for this course is on communication, management, apparatus, and functionality in handling calls related to fires. A firehouse tour and explanation of equipment is also included in this cour…

This course focuses on skills dispatchers need to dispatch various calls, which may become critical incidents. Topics covered include: suicidal callers, shootings, domestic violence, school violence,…

Customer service skills for dispatchers is a critical class for all dispatchers and 9-1-1 personnel. Topics include: annoying and difficult callers, words to use for extraordinary customer service, h…

In the early 1970s the San Jose Police Department was acutely aware of deficiencies in its training program. The department created a program used to train and evaluate police recruits. The program w…

The class is designed to provide Public Safety call takers and dispatchers with the information needed to manage the stress in their lives. This is designed to require the attendees to take an active…

This course provides a dynamic look at the truths and myths associated with domestic abuse.  Attendees will learn to handle domestic abuse calls and the various situations associated with it.

When 9-1-1 rings, and you have a call that is in progress, are you ready? This class is designed to provide you with the tools you need to respond to a variety of in-progress and high-risk calls. Top…

The most comprehensive active shooter class on the market. This class will not only give telecommunicators the historical prospective of the active shooter, but will also provide skills your telecomm…

Disasters can hit anytime, anywhere. Disasters come in all sizes in any jurisdiction. A disaster may be a small tornado, a wildfire or a major snowstorm. Or it could be a terrorist incident or a majo…

Liability issues in the communications center have become increasingly more of a problem across the United States. Communications centers are now being faced with lawsuits. It is important for all me…

This course educates public safety call takers in suicide crisis intervention. Â Topics include: suicide attitudes and facts, risk assessment of caller, risk assessment of responder, call taker intera…

The FBI now recommends that communications professionals receive hostage negotiation training. Many hostage-incident contacts with law enforcement begin when the hostage taker calls 9-1-1. It is crit…

 - Learn the 10 psychological skills you were screened for and why they are so important to your success - How you can rebuild what stress, lack of sleep, and trauma has taken from you - These tactic…

First Involvement with Public Safety Pathway through addiction  Moving Forward

Hear what over 100 telecommunicators across the nation have to say about their leadership. What leaders should keep doing, stop doing, and start doing. How perception versus reality can impair their …

Preparing for large scale events The role of technology Managing chaos and stress

  Who are the victims of trafficking? How can people be protected? What does trafficking look like when seen by others? What can be done to help stop it?  

Topics Include: Blending successful private-sector elements into public safety communications. Recognizing leadership skills are found at all ranks, tenure and job titles. Learning the power of appre…

Topics Include: ANI/ALI Confirmation Technology Challenges Swatting and Hoax Calls

Topics Include: The least wanted activities, personalities, and situations in the center and what to do to remove them Technology and the problems it causes The number one problem in the communicatio…

The surprising power of appreciation can improve workplace morale. Showing genuine appreciation to employees will create a lasting ripple effect to combat low morale. Appreciation keeps employees eng…

Topics Include: Examine the threat in the United States Review a number of recent Active Shooter & Terrorism incidents Examine potential threats for attackers and potential locations

Why T-CPR is important T-CPR survival rates, and statistics Performing CPR, through the telephone

Topics Include: Identifying your target candidates Morale and retention Thinking outside the box for recruiting

Respect Leadership Professionalism

When people accuse public safety of having a bias, historically, what are they? Are these any different than those common biases outside of public safety? How are biases commonly addressed in public …

Topics Include: Your Fingerprint Remedial Training Being a Coach

Topics Include: The Importance of Mentoring Developing Internal Talent Succession Planning

Topics Include: When to Discipline Supervision; The Hard Questions Answered Acknowledging a Job Well Done

Topics Include: Liability for the Telecommunicator Liability for the Supervisor Liability for the Communications Center

Topics Include: When Seconds Count Being the Best The Difference You Make

Topics Include: Ethics Defined The Importance of Ethics in Public Safety The Ethical Dilemmas of Social Media

Topics Include: Realistic, practical, and proven techniques for responding to and handling a variety of emergency incidents Multiple types of emergency incidents will be discussed How to be prepared …

Topics Include: Fight, Flight, Freeze and the Effects of Cortisol in you Body Metabolic Syndrome Dispatcher Mind Set

Topics Include: Attitudes in Dispatch Conflict Resolution Games Trainers Play

Topics Include: What is morale and where does it start What leads to low morale and how to change it Ideas for boosting morale

Terrorism has become a major threat to the cities of America. The dispatcher and call taker must have an understanding of terrorism and Weapons of Mass Destruction. Being the true first responder the…

Topics Include: Now what? Location Multi-Media

Topics Include: Lessons Learned from Clackamas County 9-1-1 Lessons Learned from Douglas County Communications Conclusions and Resources

Generational differences in the workplace Independence, social interaction, self-confidence, risk-taking, and attitudes toward work Advice on recruiting, retaining, and managing these generations vit…

When to use Active Listening Active Listening Skills The Importance of rapport, empathy, and the behavioral stairway

Defining Routine and Complacency Common Call Types The Telecommunicator's Responsibility

  How to diagnose the most glaring problems with your center’s culture The most important steps to take—today—to fix these problems The metrics that matter for long-term success and keeping your cent…

General guidelines for callers in crisis Active listening Communicating with the mentally ill

Handling Multiple Call Situations Preparing Yourself for Critical Incidents Preparing Your Agency for Critical Incidents

Topics Include:   Stress Management Techniques Critical Incident Stress Stress and Your Mental Health

Topics Include: Call Taking Techniques Why People Stay The Cycle of Violence

Topics Include: Hiring and Recruting Training Retention

From the Top – That First Feeling Road to Triumph – Retrain Your Mind There Can Be Peace in Chaos

Topics Include: Making your training program stronger Training the trainee and solutions for the struggles Strategies and tactics that work

Coping With Loss at the Agency Honoring and Remembering the Lost Employee Supporting the Family and Assisting the Employees That Experienced the Loss

Top 3 Resilences myths:    Resilience takes a lot of time    Self-care and wellness are the same as resilience    You Catch resilience with stereotypical cliches

The Ability to positively respond To Adversity Talk about your feelings Keep in touch with family and friends, especially during difficult times Meet new people and get involved with new events

What device hybrid location is and how it is being activated on enabled devices. How the location is being delivered to the PSAP and which devices/ apps are delivering the location and data. What dat…

The Ability to positively respond To Adversity Improving and Changing Technology Training Styles, Responsibilities, and Planning for the Future Empowering and Emboldening Employees

- Your self-control and engaging demeanor are as important as what you say. - Projecting a sincere and genuine interest in what the other person has to say is key to gaining influence. - How to demon…

Recruiting the "right" people Conducting Interviews Simple recruitment tactics

Budget Strategies Leading the Organization Customer Service

9 telltale signs someone is lying How to quickly uncover the truth How to keep nefarious people from making you a victim

Topics Include: Front Line Leader Success Types of Front Line Leaders Trainer Leader

Topics Include: Community Oriented Policing Cultural Diversity Attacks on Police

Topics Include: How Do I Get It? What Can I Do? How Can I Help Others?

Topics Include: How Do I Get It? What Can I Do? How Can I Help Others?

Topics Include: Suicide Presentation Call Review Roundtable Discussion

Understanding the risks of letting others control your narrative. You will be able to craft a compelling story in just three sentences. Transforming media from an adversary to an ally through strateg…

 - Identify the top factors making work/home balance so difficult - Explore steps you can take to achieve better work/home balance - Define communication strategies to help you, your partner, and kid…

 - Learn the 10 psychological skills you were screened for and why they are so important to your success - How you can rebuild what stress, lack of sleep, and trauma has taken from you - These tactic…

Why T-CPR is important T-CPR survival rates, and statistics Performing CPR, through the telephone

Defining Routine and Complacency Common Call Types The Telecommunicator's Responsibility

Topics Include: How Do I Get It? What Can I Do? How Can I Help Others?

Coping With Loss at the Agency Honoring and Remembering the Lost Employee Supporting the Family and Assisting the Employees That Experienced the Loss

Topics Include: The Importance of Mentoring Developing Internal Talent Succession Planning

Realistic, practical, and proven techniques for responding to and handling a variety of emergency incidents Multiple types of emergency incidents will be discussed How to be prepared and having a pla…

Ethics Defined The Importance of Ethics in Public Safety The Ethical Dilemmas of Social Media

Blending successful private-sector elements into public safety communications. Recognizing leadership skills are found at all ranks, tenure and job titles. Learning the power of appreciation, gratitu…

What is morale and where does it start What leads to low morale and how to change it Ideas for boosting morale

What device hybrid location is and how it is being activated on enabled devices. How the location is being delivered to the PSAP and which devices/ apps are delivering the location and data. What dat…

When to use Active Listening Active Listening Skills The Importance of rapport, empathy, and the behavioral stairway

Generational differences in the workplace Independence, social interaction, self-confidence, risk-taking, and attitudes toward work Advice on recruiting, retaining, and managing these generations vit…

General guidelines for callers in crisis Active listening Communicating with the mentally ill

Identifying your target candidates Morale and retention Thinking outside the box for recruiting

The least wanted activities, personalities, and situations in the center and what to do to remove them Technology and the problems it causes The number one problem in the communications center

Making your training program stronger Training the trainee and solutions for the struggles Strategies and tactics that work

Stress Management Techniques Critical Incident Stress Stress and Your Mental Health

Now what? Location Multi-Media

Lessons Learned from Clackamas County 9-1-1 Lessons Learned from Douglas County Communications Conclusions and Resources

Front Line Leader Success Types of Front Line Leaders Trainer Leader

Hiring and Recruting Training Retention

Call Taking Techniques Why People Stay The Cycle of Violence

Community Oriented Policing Cultural Diversity Attacks on Police

How Do I Get It? What Can I Do? How Can I Help Others?

Suicide Presentation Call Review Roundtable Discussion

When Seconds Count Being the Best The Difference You Make

Your Fingerprint Remedial Training Being a Coach

ANI/ALI Confirmation Technology Challenges Swatting and Hoax Calls

Handling Multiple Call Situations Preparing Yourself for Critical Incidents Preparing Your Agency for Critical Incidents

Liability for the Telecommunicator Liability for the Supervisor Liability for the Communications Center

When to Discipline Supervision; The Hard Questions Answered Acknowledging a Job Well Done

Examine the threat in the United States Review a number of recent Active Shooter & Terrorism incidents Examine potential threats for attackers and potential locations

Fight, Flight, Freeze and the Effects of Cortisol in you Body Metabolic Syndrome Dispatcher Mind Set

Attitudes in Dispatch Conflict Resolution Games Trainers Play

Terrorism has become a major threat to the cities of America. The dispatcher and call taker must have an understanding of terrorism and Weapons of Mass Destruction. Being the true first responder the…

From the Top – That First Feeling Road to Triumph – Retrain Your Mind There Can Be Peace in Chaos

Top 3 Resilences myths:    Resilience takes a lot of time    Self-care and wellness are the same as resilience    You Catch resilience with stereotypical cliches

The Ability to positively respond To Adversity Talk about your feelings Keep in touch with family and friends, especially during difficult times Meet new people and get involved with new events

Budget Strategies Leading the Organization Customer Service

The Ability to positively respond To Adversity Improving and Changing Technology Training Styles, Responsibilities, and Planning for the Future Empowering and Emboldening Employees

- Your self-control and engaging demeanor are as important as what you say. - Projecting a sincere and genuine interest in what the other person has to say is key to gaining influence. - How to demon…

First Involvement with Public Safety Pathway through addiction  Moving Forward

 How to diagnose the most glaring problems with your center’s culture The most important steps to take—today—to fix these problems The metrics that matter for long-term success and keeping your cente…

  Who are the victims of trafficking? How can people be protected? What does trafficking look like when seen by others? What can be done to help stop it?  

Respect Leadership Professionalism

When people accuse public safety of having a bias, historically, what are they? Are these any different than those common biases outside of public safety? How are biases commonly addressed in public …

  Recruiting the "right" people Conducting Interviews Simple recruitment tactics  

The surprising power of appreciation can improve workplace morale. Showing genuine appreciation to employees will create a lasting ripple effect to combat low morale. Appreciation keeps employees eng…

Hear what over 100 telecommunicators across the nation have to say about their leadership. What leaders should keep doing, stop doing, and start doing. How perception versus reality can impair their …

9 telltale signs someone is lying How to quickly uncover the truth How to keep nefarious people from making you a victim

Preparing for large scale events The role of technology Managing chaos and stress

This course provides a dynamic look at the truths and myths associated with domestic abuse.  Attendees will learn to handle domestic abuse calls and the various situations associated with it.

This course educates public safety call takers in suicide crisis intervention. Â Topics include: suicide attitudes and facts, risk assessment of caller, risk assessment of responder, call taker intera…

Terrorism has become a major threat to the cities of America. The dispatcher and call taker must have an understanding of terrorism and Weapons of Mass Destruction. Being the true first responder the…

In this day and age heart disease, stroke and diabetes are not discriminatory however those that do not take care of themselves can find themselves in the front of the pack when it comes to SCA or CV…

This course is designed to assist in making the training program effective to produce a fully trained dispatcher. Topics include: How to breed failure, how to breed success, training on a budget, the…

This course focuses on skills dispatchers need to dispatch various calls, which may become critical incidents. Topics covered include: suicidal callers, shootings, domestic violence, school violence,…

The focus for this course is on communication, management, apparatus, and functionality in handling calls related to fires. A firehouse tour and explanation of equipment is also included in this cour…

Customer service skills for dispatchers are a critical class for all dispatchers and 9-1-1 personnel. Topics include annoying and difficult callers, words to use for extraordinary customer service, h…

Communications is one of the most stressful jobs you can have. Each one of you will experience critical incident stress during your career. This class will provide you with the techniques to manage c…

Elite Continuous Training provides dispatch centers with critical world class content for improving dispatch operations. Repetition is the mother of skill. The Elite training provides unlimited acces…

In the early 1970s the San Jose Police Department was acutely aware of deficiencies in its training program. The department created a program used to train and evaluate police recruits. The program w…

Disasters can hit anytime, anywhere. Disasters come in all sizes in any jurisdiction. A disaster may be a small tornado, a wildfire or a major snowstorm. Or it could be a terrorist incident or a majo…

>When 9-1-1 rings, and you have a call that is in progress, are you ready? This class is designed to provide you with the tools you need to respond to a variety of in-progress and high-risk calls.…

The FBI now recommends that communications professionals receive hostage negotiation training. Many hostage-incident contacts with law enforcement begin when the hostage taker calls 9-1-1. It is crit…

The most comprehensive active shooter class on the market. This class will not only give telecommunicators the historical prospective of the active shooter, but will also provide skills your telecomm…

Liability issues in the communications center have become increasingly more of a problem across the United States. Communications centers are now being faced with lawsuits. It is important for all me…

The class is designed to provide Public Safety call takers and dispatchers with the information needed to manage the stress in their lives. This is designed to require the attendees to take an active…

An interactive class focusing on skills supervisors need. Topics covered include federal laws, supervisor skill and styles, problem solving, counseling and liability.

Elite Performance Suite (Year 5) includes: Suicide Intervention (8 hours) Active Listening (1 hour) Generational Differences (1 hour) Improving Morale in Your Agency (1 hour) Everyday Ethics (1 hour)…

Elite Performance Suite (Year 4) includes: Active Shooter (8 hours) From Failure to Sucess: PSAP Training Tactics that Work (1 hour) 911's Least Wanted (1 hour) Crisis Intervention (1 hour) Responder…

Elite Performance Suite (Year 3)includes: Breeding Success in Your Training Program (8 hours) NG9-1-1 - Are We There Yet (1 hour) Active Shooter - Lessons Learned (1 hour) Stress Management and Menta…

Elite Performance Suite (Year 2) includes: How To Save a Life - Yours (8 hours) Suicidal Callers (1 hour) PTSD (1 hour) Children and 911 (1 hour) How Cultural Diversity Affects the Communication Cent…

Elite Performance Suite - (Year 1) Includes: Elite Core - Communication in the Dispatch Center, Dispatcher Improvement, Liability for the Communications Center, Critical Incidents (4 hours) Customer …

Mentor Performance Suite (Year 5) includes: Communications Center Supervisor (16 hours) Improving Morale in Your Agency (1 hour) Business of Leadership (1 hour) Active Listening (1 hour) Everyday Eth…

Mentor Performance Suite (Year 4) includes: Communications Training Officer (CTO) (16 hours) From Failure to Success: PSAP Training Tactics that Work (1 hour) The Staffing Conundrum (1 hour) Public S…

Mentor Performance Suite (Year 3) includes:Â Advanced Law Enforcement (16 hours) How Cultural Diversity Affects the Communication Center (1 hour) PSAP Frontline Leader Success (1 hour) Â NG9-1-1 - Are …

Mentor Performance Suite (Year 2) includes: Communications Center Liability (8 hours) How to Save a Life - Yours (8 hours) PTSD (1 hour) Supervisor Skills (1 hour) CTO (1 hour) Suicidal Callers (1 ho…

Mentor Performance Suite (Year 1) includes:Â Mentor Core -Â Being a Coach, When to Discipline, Supervision; The Hard Questions Answered, Acknowledging a Job Well Done, Workplace Bullying, Handling Diff…

Basic Telecommunicator Training This program is designed to equip you with the foundational skills necessary to succeed as a public safety communications professional. It offers essential training to…

Viewpoint manual, how to burn to CD, user, and group management. How to search, save, crop, redact, bookmark recordings and playback options. A collection of Equature brochures and Resources

Screen capture removal process, contact closure installation and setup guide, date feed & ANI/ ALI configuration, user/ group management, device management, VoIP channel configuration, analog/ di…

Meet EVA.. We are proud to introduce our latest innovation, EVA, an AI-powered Virtual Assistant designed for 911 dispatch centers. EVA is set to transform staffing, training, and lead time for dispa…

Module 1: Hire and Retain for Top Performers - This module will be used by the PSAP to be given to prospective employees during the application process. Module 2: Build an Effective Team - This modul…

Telecommunicator Orientation Course and Exam was developed to provide applicants and new hires with basic knowledge of a career in the emergency telecommunications field. The course, used as a screen…

 Define the four pillars of mental toughness Identify how to support your peers in growth of their mental toughness Define morale and how to uphold High team morale through shared adversityÂ

Use our simulator to practice call control, information-gathering, and decision-making under pressure. The AI generates realistic callers and scenarios for dispatcher training and QA drills.