Elite Performance Suite (Year 5) includes:
- Suicide Intervention (8 hours)
- Active Listening (1 hour)
- Generational Differences (1 hour)
- Improving Morale in Your Agency (1 hour)
- Everyday Ethics (1 hour)
Elite Performance Suite (Year 4) includes:
Active Shooter (8 hours)
From Failure to Sucess: PSAP Training Tactics that Work (1 hour)
911's Least Wanted (1 hour)
Crisis Intervention (1 hour)
Responder Safety (1 hour)
Elite Performance Suite (Year 3) includes:
Breeding Success in Your Training Program (8 hours)
NG9-1-1 - Are We There Yet (1 hour)
Active Shooter - Lessons Learned (1 hour)
Stress Management and Mental Health (1 hour)
PSAP Frontline Leader Success (1 hour)
Elite Performance Suite (Year 2) includes:
How To Save a Life - Yours (8 hours)
Suicidal Callers (1 hour)
PTSD (1 hour)
Children and 911 (1 hour)
How Cultural Diversity Affects the Communication Center (1 hour)
Elite Performance Suite - (Year 1) Includes:
- Elite Core - Communication in the Dispatch Center, Dispatcher Improvement, Liability for the Communications Center, Critical Incidents (4 hours)
- Customer Service (8 hours)
- Becoming More Than Just a Dispatcher (1 hour)
- 911 Challenges (1 hour)
- Dispatching Skills (1 hour)
- First Responder Safety (1 hour)