Communications Center Supervisor (MI)
An interactive class focusing on skills supervisors need. Topics covered include federal laws, supervisor skill and styles, problem solving, counseling and liability.
Critical Incident - Stress (MI)
Communications is one of the most stressful jobs you can have. Each one of you will experience critical incident stress during your career. This class will provide you with the techniques to manage c…
Terrorism and the Telecommunicator (MI)
Terrorism has become a major threat to the cities of America. The dispatcher and call taker must have an understanding of terrorism and Weapons of Mass Destruction. Being the true first responder the…
How To Save a Life - Yours! (MI)
In this day and age heart disease, stroke and diabetes are not discriminatory however those that do not take care of themselves can find themselves in the front of the pack when it comes to SCA or CV…
Breeding Success (MI)
This course is designed to assist in making the training program effective to produce a fully trained dispatcher. Topics include: How to breed failure, how to breed success, training on a budget, the…
Elite Continuous Training (MI)
Elite Continuous Training provides dispatch centers with critical world class content for improving dispatch operations. Repetition is the mother of skill. The Elite training provides unlimited acces…
Fire Communications (MI)
The focus for this course is on communication, management, apparatus, and functionality in handling calls related to fires. A firehouse tour and explanation of equipment is also included in this cour…
Advanced Law Enforcement (MI)
This course focuses on skills dispatchers need to dispatch various calls, which may become critical incidents. Topics covered include: suicidal callers, shootings, domestic violence, school violence,…
Customer Service (MI)
Customer service skills for dispatchers is a critical class for all dispatchers and 9-1-1 personnel. Topics include: annoying and difficult callers, words to use for extraordinary customer service, h…
CTO - Communications Training Officer (MI)
In the early 1970s the San Jose Police Department was acutely aware of deficiencies in its training program. The department created a program used to train and evaluate police recruits. The program w…