8 & 16 hr Courses

Be ready for anything! This course equips dispatchers with the essential skills to handle calls that can escalate into critical incidents. Participants will gain strategies for managing suicidal call…

This course is designed to assist in making the training program effective to produce a fully trained dispatcher. Topics include: How to breed failure, how to breed success, training on a budget, the…

Liability issues in the communications center have become increasingly more of a problem across the United States. Communications centers are now being faced with lawsuits. It is important for all me…

This interactive course equips supervisors with the essential skills needed to lead effectively. Participants will explore federal laws, leadership styles, problem-solving techniques, counseling stra…

When 9-1-1 rings, and you have a call that is in progress, are you ready? This class is designed to provide you with the tools you need to respond to a variety of in-progress and high-risk calls. Top…

Disasters can hit anytime, anywhere. Disasters come in all sizes in any jurisdiction. A disaster may be a small tornado, a wildfire or a major snowstorm. Or it could be a terrorist incident or a majo…

Born from a need to strengthen training in the 1970s, the San Jose Police Department’s Field Training Officer Program revolutionized how recruits are prepared for the field. Now adapted for communica…

Customer service skills for dispatchers is a critical class for all dispatchers and 9-1-1 personnel. Topics include: annoying and difficult callers, words to use for extraordinary customer service, h…

Elite Continuous Training delivers world-class instruction designed to elevate dispatch operations at every level. This course strengthens core call-taking foundations, enhances calming and multitask…

Step inside the firehouse and behind the scenes of fire operations. This course covers effective communication, incident management, apparatus use, and operational strategies for fire calls—enhanced …