Advanced Law Enforcement (MI)
Be ready for anything! This course equips dispatchers with the essential skills to handle calls that can escalate into critical incidents. Participants will gain strategies for managing suicidal call…
Breeding Success (MI)
This course is designed to assist in making the training program effective to produce a fully trained dispatcher. Topics include: How to breed failure, how to breed success, training on a budget, the…
Communications Center Liability (MI)
Liability issues in the communications center have become increasingly more of a problem across the United States. Communications centers are now being faced with lawsuits. It is important for all me…
Communications Center Supervisor (MI)
This interactive course equips supervisors with the essential skills needed to lead effectively. Participants will explore federal laws, leadership styles, problem-solving techniques, counseling stra…
Critical Incidents - Total Disaster Response (MI)
Disasters can hit anytime, anywhere. Disasters come in all sizes in any jurisdiction. A disaster may be a small tornado, a wildfire or a major snowstorm. Or it could be a terrorist incident or a majo…
CTO - Communications Training Officer (MI)
Born from a need to strengthen training in the 1970s, the San Jose Police Department’s Field Training Officer Program revolutionized how recruits are prepared for the field. Now adapted for communica…
Customer Service (MI)
Customer service skills for dispatchers is a critical class for all dispatchers and 9-1-1 personnel. Topics include: annoying and difficult callers, words to use for extraordinary customer service, h…
Fire Communications (MI)
Step inside the firehouse and behind the scenes of fire operations. This course covers effective communication, incident management, apparatus use, and operational strategies for fire calls—enhanced …
How To Save a Life - Yours! (MI)
This course helps telecommunicators recognize and rethink common—but often unhealthy—habits. Through discussion of stress, sleep deprivation, energy and diet drinks, nutrition, hydration, public safe…
Interpersonal Violence (MI)
This course explores domestic violence in depth, covering Intimate Terrorism, Violent Resistance, Situational Couple Violence, and Mutual Violent Control. Participants will analyze real 911 domestic …