Survive and Thrive: Core Stress Resilience (MI)
This course helps 911 professionals understand what stress really is, how it affects the mind and body, and why emergency communications creates unique stress responses. Participants will identify ke…
Interpersonal Violence (MI)
This course explores domestic violence in depth, covering Intimate Terrorism, Violent Resistance, Situational Couple Violence, and Mutual Violent Control. Participants will analyze real 911 domestic …
Advanced Law Enforcement (MI)
Be ready for anything! This course equips dispatchers with the essential skills to handle calls that can escalate into critical incidents. Participants will gain strategies for managing suicidal call…
Breeding Success (MI)
This course is designed to assist in making the training program effective to produce a fully trained dispatcher. Topics include: How to breed failure, how to breed success, training on a budget, the…
Communications Center Liability (MI)
Liability issues in the communications center have become increasingly more of a problem across the United States. Communications centers are now being faced with lawsuits. It is important for all me…
Communications Center Supervisor (MI)
This interactive course equips supervisors with the essential skills needed to lead effectively. Participants will explore federal laws, leadership styles, problem-solving techniques, counseling stra…
Crimes In Progress (MI)
When 9-1-1 rings, and you have a call that is in progress, are you ready? This class is designed to provide you with the tools you need to respond to a variety of in-progress and high-risk calls. Top…
Critical Incident - Stress (MI)
Communications is one of the most stressful jobs you can have. Each one of you will experience critical incident stress during your career. This class will provide you with the techniques to manage c…
Critical Incidents - Total Disaster Response (MI)
Disasters can hit anytime, anywhere. Disasters come in all sizes in any jurisdiction. A disaster may be a small tornado, a wildfire or a major snowstorm. Or it could be a terrorist incident or a majo…
CTO - Communications Training Officer (MI)
Born from a need to strengthen training in the 1970s, the San Jose Police Department’s Field Training Officer Program revolutionized how recruits are prepared for the field. Now adapted for communica…