911 Challenges - Hacked, Attacked, and Where's That? Webinar(MI)
This course dives into the real-world challenges 911 centers face every day. Participants will sharpen critical skills in ANI/ALI verification, mapping accuracy, and navigating evolving technology, w…
911's Least Wanted Webinar(MI)
Not every 911 call goes by the book. This course tackles 911’s least-wanted personalities, unpredictable technology, and challenging callers head-on, equipping dispatchers with proven problem-solving…
Active Listening Webinar (MI)
This course explores when and how to use active listening to its full advantage. Participants will strengthen essential listening skills, learn how rapport and empathy drive cooperation, and apply th…
Active Shooter - Lessons Learned Webinar(MI)
This is a hot topic given the unfortunate incidents that continue to happen around the county. Covered in this course are lessons learned from Clackamas County 911 and Douglas County Emergency Commun…
Active Shooter & Terrorism Webinar(MI)
This course provides an in-depth examination of active shooter and terrorism incidents, using real-world case studies to highlight warning signs, response considerations, and actionable steps dispatc…
Advanced Interviewing Techniques (MI)
This course takes on 911’s toughest challenges—difficult caller personalities, technology obstacles, and high-risk call types. Participants will learn practical problem-solving strategies to manage t…
Becoming More Than Just a Dispatcher Webinar(MI)
An interactive look at specific skills trainers need to perform the high‐quality training needed in our profession. Topics include adult learning, instructional techniques, Daily Observation Reports,…
Be The Leader(MI)
This course highlights the power of mentoring, cultivating internal talent, and building effective succession plans to ensure long-term organizational success and leadership continuity.
Biases - Do We Really All Have Them? (MI)
Through historical context and real-world discussion, this course examines bias in public safety—what it is, where it comes from, and whether it’s truly different from bias elsewhere. Participants wi…
Breeding Success In Your Communications Center Webinar (MI)
Great teams don’t happen by accident. This course dives into proven strategies for recruiting, hiring, training, and retaining high-performing personnel in today’s challenging workforce environment. …