Workplace Bullying - How Bullying Has Transcended the School Playground (MI)
This course exposes workplace bullying by defining what it really is, debunking common myths, identifying different types of bullies, and examining the serious health impacts bullying can have on ind…
When Policy Kills (MI)
This course will start with policies that may actually hamper your ability to respond. You will learn what goal sacrificing is and how to help prevent writing policies that could kill.
Heroes with a Message: Transforming Public Safety Perception Through Powerful Storytelling (MI)
In this course you will understand the risks of letting others control your narrative, you will be able to craft a compelling story in just three sentences, transforming media from an adversary to an…
CO2 in Mental Health and Overall Health (MI)
Unlock the power of your breath! This course dives into the role of CO₂ in your body, explains why it’s vital for wellness, and guides you through hands-on breathwork exercises to experience its bene…
Be Who You Need(ed): Modeling, Mentoring, and Building Others (MI)
This course dives into the Pay-It-Forward Moment—the point where your experience turns into real influence. You’ll discover why your impact is absolutely legit, the biggest career traps to avoid, and…
A Life Parallel To Dispatch (MI)
The course will describe journeys taken through emergency communication, define tactics to improve viewers skill sets and provide opportunities outside of telecommunications, and define telecommunica…
Achieving Work/ Home Life Balance (MI)
In this course you will be able to identify the top factors making work/home balance so difficult, explore steps you can take to achieve better work/home balance, define communication strategies to h…
911 Challenges - Hacked, Attacked, and Where's That? Webinar(MI)
This course dives into the real-world challenges 911 centers face every day. Participants will sharpen critical skills in ANI/ALI verification, mapping accuracy, and navigating evolving technology, w…
911's Least Wanted Webinar(MI)
Not every 911 call goes by the book. This course tackles 911’s least-wanted personalities, unpredictable technology, and challenging callers head-on, equipping dispatchers with proven problem-solving…
Active Listening Webinar (MI)
This course explores when and how to use active listening to its full advantage. Participants will strengthen essential listening skills, learn how rapport and empathy drive cooperation, and apply th…