Breeding Success
This course is designed to assist in making the training program effective to produce a fully trained dispatcher. Topics include: How to breed failure, how to breed success, training on a budget, the…
Building LifeBridges: To Suicide Callers
Gain the knowledge, skills, and confidence to navigate high-risk suicide calls using the LifeBridges approach. This powerful training explores the mindset behind effective crisis intervention, identi…
Communications Center Liability
Liability issues in the communications center have become increasingly more of a problem across the United States. Communications centers are now being faced with lawsuits. It is important for all me…
Crimes In Progress
When 9-1-1 rings, and you have a call that is in progress, are you ready? This class is designed to provide you with the tools you need to respond to a variety of in-progress and high-risk calls. Top…
Customer Service
Customer service skills for dispatchers are a critical class for all dispatchers and 9-1-1 personnel. Topics include annoying and difficult callers, words to use for extraordinary customer service, h…
Lead, Follow, or Get Out of the Way
Respect sets the tone. Leadership sets the direction. Professionalism sets the standard. This course shows how all three work together to build trust, credibility, and excellence.
Homeland Security and Disaster Response
This powerful and mission-focused course equips dispatchers with the knowledge and skills needed to respond confidently in today’s evolving threat environment. Participants will explore the critical …
Hostage Negotiation
Many hostage incidents begin with a call to 9-1-1. Following FBI recommendations, this course equips communications professionals with essential hostage negotiation awareness and techniques, ensuring…
How To Save a Life - Yours!
This course helps telecommunicators recognize and rethink common—but often unhealthy—habits. Through discussion of stress, sleep deprivation, energy and diet drinks, nutrition, hydration, public safe…
Interpersonal Violence
This course explores domestic violence in depth, covering Intimate Terrorism, Violent Resistance, Situational Couple Violence, and Mutual Violent Control. Participants will analyze real 911 domestic …