8 hr Courses

This course is designed to assist in making the training program effective to produce a fully trained dispatcher. Topics include: How to breed failure, how to breed success, training on a budget, the…

Liability issues in the communications center have become increasingly more of a problem across the United States. Communications centers are now being faced with lawsuits. It is important for all me…

When 9-1-1 rings, and you have a call that is in progress, are you ready? This class is designed to provide you with the tools you need to respond to a variety of in-progress and high-risk calls. Top…

Communications is one of the most stressful jobs you can have. Each one of you will experience critical incident stress during your career. This class will provide you with the techniques to manage c…

Disasters can hit anytime, anywhere. Disasters come in all sizes in any jurisdiction. A disaster may be a small tornado, a wildfire or a major snowstorm. Or it could be a terrorist incident or a majo…

Customer service skills for dispatchers are a critical class for all dispatchers and 9-1-1 personnel. Topics include annoying and difficult callers, words to use for extraordinary customer service, h…

This course provides a dynamic look at the truths and myths associated with domestic abuse.  Attendees will learn to handle domestic abuse calls and the various situations associated with it.

Elite Continuous Training delivers world-class instruction designed to elevate dispatch operations at every level. This course strengthens core call-taking foundations, enhances calming and multitask…

Respect sets the tone. Leadership sets the direction. Professionalism sets the standard. This course shows how all three work together to build trust, credibility, and excellence.

Many hostage incidents begin with a call to 9-1-1. Following FBI recommendations, this course equips communications professionals with essential hostage negotiation awareness and techniques, ensuring…