Domestic Violence
This course provides a dynamic look at the truths and myths associated with domestic abuse. Â Attendees will learn to handle domestic abuse calls and the various situations associated with it.
Suicide Intervention
This course educates public safety call takers in suicide crisis intervention. Â Topics include: suicide attitudes and facts, risk assessment of caller, risk assessment of responder, call taker intera…
Terrorism and the Telecommunicator
Terrorism has become a major threat to the cities of America. The dispatcher and call taker must have an understanding of terrorism and Weapons of Mass Destruction. Being the true first responder the…
How To Save a Life - Yours!
In this day and age heart disease, stroke and diabetes are not discriminatory however those that do not take care of themselves can find themselves in the front of the pack when it comes to SCA or CV…
Breeding Success
This course is designed to assist in making the training program effective to produce a fully trained dispatcher. Topics include: How to breed failure, how to breed success, training on a budget, the…
Advanced Law Enforcement
This course focuses on skills dispatchers need to dispatch various calls, which may become critical incidents. Topics covered include: suicidal callers, shootings, domestic violence, school violence,…
Fire Communications
The focus for this course is on communication, management, apparatus, and functionality in handling calls related to fires. A firehouse tour and explanation of equipment is also included in this cour…
Customer Service
Customer service skills for dispatchers are a critical class for all dispatchers and 9-1-1 personnel. Topics include annoying and difficult callers, words to use for extraordinary customer service, h…
Critical Incident - Stress
Communications is one of the most stressful jobs you can have. Each one of you will experience critical incident stress during your career. This class will provide you with the techniques to manage c…