911 Challenges - Hacked, Attacked, and Where's That?
This course dives into the real-world challenges 911 centers face every day. Participants will sharpen critical skills in ANI/ALI verification, mapping accuracy, and navigating evolving technology, w…
911's Least Wanted Webinar
Not every 911 call goes by the book. This course tackles 911’s least-wanted personalities, unpredictable technology, and challenging callers head-on, equipping dispatchers with proven problem-solving…
Achieving Work/ Home Life Balance
In this course you will be able to identify the top factors making work/home balance so difficult, explore steps you can take to achieve better work/home balance, define communication strategies to h…
Active Listening Webinar
This course explores when and how to use active listening to its full advantage. Participants will strengthen essential listening skills, learn how rapport and empathy drive cooperation, and apply th…
Active Shooter - Lessons Learned Webinar
This is a hot topic given the unfortunate incidents that continue to happen around the county. Covered in this course are lessons learned from Clackamas County 911 and Douglas County Emergency Commun…
Active Shooter & Terrorism Webinar
This course provides an in-depth examination of active shooter and terrorism incidents, using real-world case studies to highlight warning signs, response considerations, and actionable steps dispatc…
Advanced Interviewing Techniques
This course takes on 911’s toughest challenges—difficult caller personalities, technology obstacles, and high-risk call types. Participants will learn practical problem-solving strategies to manage t…
A Life Parallel To Dispatch
The course will describe journeys taken through emergency communication, define tactics to improve viewers skill sets and provide opportunities outside of telecommunications, and define telecommunica…
Becoming More Than Just a Dispatcher
An interactive look at specific skills trainers need to perform the high‐quality training needed in our profession. Topics include adult learning, instructional techniques, Daily Observation Reports,…
Be The Leader
This course highlights the power of mentoring, cultivating internal talent, and building effective succession plans to ensure long-term organizational success and leadership continuity.