911's Least Wanted
Not every 911 call goes by the book. This course tackles 911’s least-wanted personalities, unpredictable technology, and challenging callers head-on, equipping dispatchers with proven problem-solving…
Everyday Ethics
This course explores the foundation of ethics, why ethical behavior is critical in public safety, and the complex dilemmas that arise with social media, helping participants make informed, responsibl…
Generations - Myths and Misunderstandings
This course will provide a unique approach to today’s multigenerational workforce. How generational labeling can lead to stereotypes and unjustified ideas of behaviors, attitude, and wants/needs. You…
How Cultural Diversity Affects the Communication Center
This is a hot topic that should be discussed and examined to keep our officers safe and our telecommunicators educated. Topics include community oriented policing, cultural diversity, and attacks on …
Implicit Bias
This course will discuss the archeological classifications: race and ethnicity, socialization of relational alienation, understanding what produces relational alienation, and personal awareness and r…
Improving Morale in Your Agency
This course explores the foundations of morale—where it begins, what causes it to drop, and practical strategies to elevate and sustain a positive, motivated team culture.
The Power of Appreciation
The course discusses why appreciation is so important, employee motivation, appreciation begins at the beginning, workplace integration, effective strategies, the power of mentoring, leading by examp…
Why It Ain’t Easy to Change Your Center’s Culture—and What You Can Do About It
This course takes a deep dive into the drivers of organizational success, exploring the cycle of dissatisfaction, the “not my problem” mindset, why organizational structure matters, and how leadershi…
Workplace Bullying - How Bullying Has Transcended the School Playground
This course exposes workplace bullying by defining what it really is, debunking common myths, identifying different types of bullies, and examining the serious health impacts bullying can have on ind…