Communication in the Dispatch Center
This course examines the different aspects of communication in the dispatch center and how to improve communication overall. Topics include attitudes in dispatch, conflict resolution, and games train…
How You Say It: Negotiation in Life and Work
Master the art of effective communication! Learn how to combine empathy, self-control, genuine behavior, and active listening to respond with respect and sincerity in every interaction.
Interact With Purpose: How what you say (and how often you say it) defines your center's culture
The course covers how to identify whether your approach to communication is contributing positively to your center’s culture or not. It will explain the impact of communication on creating feelings o…
The Compassionate Communicator
This course defines and explains the importance of empathy and active listening in 911 communications, describes how demonstrating compassion can affect caller outcomes and telecommunicator well-bein…
What Drives the 911 Gossip Mill And How to Transend it For Everyone's Sake
This course takes a deep dive into workplace gossip—defining its different forms, uncovering the intent behind it, and examining its impact on individuals and the ECC. Participants will learn practic…