911 Challenges - Hacked, Attacked, and Where's That?
This course dives into the real-world challenges 911 centers face every day. Participants will sharpen critical skills in ANI/ALI verification, mapping accuracy, and navigating evolving technology, w…
Future Tech and How To Stay On Top Of It
The course covers how to define future tech for the PSAP, examples of future tech and how they address current issues, explains ways to stay aware and up-to-date on future tech.
GIS (Geographic Information System) For Dispatchers
This course demystifies GIS for dispatchers, explaining what it is, how it’s used in emergency response, the different types of GIS data, and how advanced GIS enhancements improve operations in the P…
Location and Beyond: Data Driven Emergency Response
This course covers what device hybrid location is and how it is being activated on enabled devices, how the location is being delivered to the PSAP and which devices/ apps are delivering the location…
NG9-1-1- Are We There Yet?
This course explores the future of emergency communications, covering NG9-1-1, strategies to overcome accuracy challenges, and how to leverage multimedia tools effectively in the PSAP environment.
Who Moved My Headset: The Ever Changing Environment of 9-1-1
The course covers improving and changing technology, training styles, responsibilities, and planning for the future, and empowering and emboldening employees.