Communications Center Liability
Liability issues in the communications center have become increasingly more of a problem across the United States. Communications centers are now being faced with lawsuits. It is important for all me…
Critical Incident - Stress
Communications is one of the most stressful jobs you can have. Each one of you will experience critical incident stress during your career. This class will provide you with the techniques to manage c…
Critical Incidents - Total Disaster Response
Disasters can hit anytime, anywhere. Disasters come in all sizes in any jurisdiction. A disaster may be a small tornado, a wildfire or a major snowstorm. Or it could be a terrorist incident or a majo…
Domestic Violence
This course provides a dynamic look at the truths and myths associated with domestic abuse. Attendees will learn to handle domestic abuse calls and the various situations associated with it.
Stress: It's All in Your Head
The class is designed to provide Public Safety call takers and dispatchers with the information needed to manage the stress in their lives. This is designed to require the attendees to take an active…
Suicide Intervention
This interactive class is designed to educate public safety call‐taker in crisis intervention. Topics include: suicide attitudes, risk assessment of caller, risk assessment of responder and call‐take…