Communications Center Liability
Liability issues in the communications center have become increasingly more of a problem across the United States. Communications centers are now being faced with lawsuits. It is important for all me…
Critical Incidents - Total Disaster Response
Disasters can hit anytime, anywhere. Disasters come in all sizes in any jurisdiction. A disaster may be a small tornado, a wildfire or a major snowstorm. Or it could be a terrorist incident or a majo…
Interpersonal Violence (Adv)
This course explores domestic violence in depth, covering Intimate Terrorism, Violent Resistance, Situational Couple Violence, and Mutual Violent Control. Participants will analyze real 911 domestic …
Suicide Intervention
This interactive class is designed to educate public safety call‐taker in crisis intervention. Topics include: suicide attitudes, risk assessment of caller, risk assessment of responder and call‐take…
Survive and Thrive: Core Stress Resilience (Adv)
This course helps 911 professionals understand what stress really is, how it affects the mind and body, and why emergency communications creates unique stress responses. Participants will identify ke…