Communications Center Supervisor
An interactive class focusing on skills supervisors need. Topics covered include federal laws, supervisor skill and styles, problem solving, counseling and liability.
(8 hr) Breeding Success
This course is designed to assist in making the training program effective to produce a fully trained dispatcher. Topics include: How to breed failure, how to breed success, training on a budget, the…
(8 hr) Lead, Follow, or Get Out of the Way
The course covers respect, leadership, and professionalism.
How To Hire For Success
The course discusses recruiting the “right” people, conducting interviews, and simple recruitment tactics.
(1 hr) Lead, Follow, or Get Out of The Way
This course covers traits of a leader, meeting people’s needs, what people want most, examples of good and poor leadership and more.
Director Strategies - Leading to Success
The course discusses budget strategies, leading the organization, and customer service.
Supervisor Skills
This course helps you build, manage, and enhance high team performance. Topics include when to discipline, supervision; the hard questions answered, and acknowledging a job well done.
(1 hr) Breeding Success In Your Communications Center
This course covers hiring, recruiting, training, and retention.
PSAP Front Line Leader Success Webinar
This course will cover success and leadership. Some topics include leader success, types of leaders, and the trainer leader.
The Staffing Conundrum
This course covers identifying your target candidates, morale, retention, and thinking outside the box for recruiting.