Law Call Classifications
This course introduces dispatchers to the principles of law call classification and accurate incident categorization. Participants will learn to distinguish between various law enforcement call types…
Interpersonal Skills and Threat Recognition
This course enhances essential interpersonal skills for effective communication in high-pressure environments.Learners will explore strategies to recognize and de-escalate potential threats through v…
Fire Service Operations for the Telecommunicator
This course provides telecommunicators with a foundational understanding of fire service operations and emergency response protocols. It bridges the gap between dispatchers and on-scene personnel to …
Emergency - The Other Side of the Call (an EMS perspective)
Gain a deeper understanding of emergency response through the eyes of EMS professionals. This course explores the challenges, emotions, and decision-making that unfold behind every call. Discover how…