Interpersonal Skills and Threat Recognition
This course enhances essential interpersonal skills for effective communication in high-pressure environments.Learners will explore strategies to recognize and de-escalate potential threats through v…
Fire Service Operations for the Telecommunicator
This course provides telecommunicators with a foundational understanding of fire service operations and emergency response protocols. It bridges the gap between dispatchers and on-scene personnel to …
Emergency - The Other Side of the Call (an EMS perspective)
Gain a deeper understanding of emergency response through the eyes of EMS professionals. This course explores the challenges, emotions, and decision-making that unfold behind every call. Discover how…